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This Shipping Policy applies to all purchases made through LumeraHome.

By placing an order with LumeraHome, you agree to the shipping terms outlined below.

Processing Time

• Orders are generally processed within 1–3 business days, excluding weekends and holidays.
• Processing times may vary for oversized furniture, made-to-order items, or products requiring additional handling.
• You will receive a shipping confirmation once your order has been dispatched.

Estimated Shipping Time

Estimated delivery times vary depending on the destination, product type, package size, and carrier.

• USA: 7–15 business days
• UK: 7–15 business days
• Europe: 7–15 business days
• Rest of the World: 10–20 business days

Please note: Furniture and oversized items may require additional transit time. Delivery estimates are not guaranteed and may be affected by customs clearance, severe weather, carrier delays, remote delivery locations, or periods of unusually high demand.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

For orders shipped in multiple packages, you may receive more than one tracking number.

Shipping Carriers

LumeraHome works with reliable domestic and international shipping partners. The carrier used for your order will depend on your destination, product size, warehouse location, and available shipping service.

Furniture and oversized products may be shipped using specialized parcel or freight carriers when required.

Furniture & Oversized Item Delivery

Some LumeraHome products may be classified as oversized or bulky items.

For these products:

• Delivery methods may differ from standard parcel shipping.
• Some items may arrive in multiple packages.
• Assembly may be required unless otherwise stated on the product page.
• Customers should review all product dimensions before ordering to ensure the item can fit through doors, hallways, elevators, stairways, and the intended placement area.
• Delivery does not automatically include assembly, room placement, or removal of packaging unless specifically stated at checkout or on the product page.

Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

LumeraHome does not control customs processing times or charges imposed by local authorities.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your purchase.

LumeraHome is not responsible for delivery delays, lost packages, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an address issue, additional shipping fees may apply before the order can be shipped again.

Change of Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request if the order has not yet entered fulfillment.

Once an order has been processed, shipped, or transferred to the carrier, we may no longer be able to change the delivery address.

Please contact our customer support team through the contact information provided on our website.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

We may be able to cancel an order if it has not yet entered fulfillment or been dispatched.

Once an order has shipped, it can no longer be cancelled as an unshipped order. Please refer to our Refund Policy and Returns Policy for information regarding returns after delivery.

Order Tracking

Tracking is provided whenever available for the selected shipping service.

Once your order ships, you will receive tracking information by email.

If your tracking information has not updated for an extended period or your order has passed the estimated delivery window, please contact our customer support team and include your order number.

Parcels Damaged in Transit

Please inspect your package and furniture as soon as possible after delivery.

If there is visible damage to the outer packaging:

• Take clear photographs of the packaging before opening it.
• Photograph any damage to the product.
• Keep all packaging materials until the issue has been reviewed.
• Contact LumeraHome customer support as soon as possible with your order number and photographs.

If the carrier allows you to note visible shipping damage at the time of delivery, please do so before accepting the shipment.

For severely damaged freight or oversized deliveries, you may refuse delivery when appropriate and immediately contact us for assistance.

Missing Parts or Multiple Packages

Some furniture may be shipped in more than one package, and individual packages may arrive separately.

Before reporting missing components, please:

• Review your tracking information for additional packages.
• Check the product instructions and package contents.
• Confirm that all delivered cartons have been opened and inspected.

If parts are still missing, contact us with your order number, product name, and details of the missing item.

Lost Packages

If your shipment appears to be lost in transit, please contact us so we can review the tracking information and assist with the carrier investigation when applicable.

Customers may also be asked to contact the local carrier directly when additional delivery information is required.

Packages Marked as Delivered but Not Received

If your tracking shows that a package was delivered but you cannot locate it:

1. Check around your property, entrance, building reception, mailroom, or other safe delivery locations.
2. Ask household members or neighbors whether they accepted the delivery.
3. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact LumeraHome customer support and provide your order number so we can review the situation.

Delivery Delays

Occasional delays may occur due to circumstances outside our control, including:

• Severe weather
• Customs clearance
• Carrier disruptions
• High-volume shopping periods
• Remote delivery locations
• Transportation interruptions
• Oversized freight scheduling

We appreciate your patience if a delay occurs and will provide assistance where possible.

Contact Us

For questions regarding shipping, tracking, delivery, damaged packages, or your order status, please contact LumeraHome through our Contact Us page or the customer support details provided on our website.

Please include your order number whenever contacting us about an existing order.

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or send an email to lumarahome@gmail.com