Refund policy

1. RETURNS

The return policy of the seller, whose products are marketed on our website (hereinafter referred to as the “Seller”), lasts for 30 days. If 30 days have passed since you received your order, unfortunately, we can no longer offer you a refund, and you will no longer be entitled to request a return.

Please note that we only accept returns if your delivered item is defective/damaged, the wrong size/dimensions, or the wrong model/item compared to what you ordered. Items ordered and delivered correctly are not eligible for return.

To qualify for a return under these conditions, the item must be unused, with tags, and in its original packaging. Along with proof of purchase (e.g., receipt or order confirmation), the following video evidence is strictly mandatory:

• An unboxing video: A single, continuous, and unedited video showing the package from its original sealed condition, the shipping label clearly visible, and the unboxing process.

• A detailed defect video: A clear, close-up video explicitly displaying the specific defect, physical damage, incorrect dimensions/size tag, or wrong model received.

Return requests submitted without these mandatory videos cannot be approved.

To initiate a return, please contact us at info@lumerahome.com.

If your return request is approved by the Seller, the return shipping fee will be at the customer's charge; we do not offer free returns. The return address may vary depending on your location and can be outside your country.

Restocking fee is out of charge for customer.

Items returned without prior return approval within the specified period will not be accepted.

For any questions regarding returns, you can contact us at info@lumerahome.com.

2. DAMAGED ITEMS AND ISSUES WITH YOUR ORDER

You must inspect your order upon receipt and contact us immediately at info@lumerahome.com if the delivered item is defective, damaged, sent in the wrong size, or different from what you ordered. Please ensure you have recorded the required unboxing video and footage of the issue so we can assess the problem and resolve it as quickly as possible.

3. NON-RETURNABLE ITEMS

By exception to point 1 above, certain types of items cannot be returned.

The following items are non-returnable and therefore not eligible for refunds:

• Items delivered correctly as ordered (correct model, correct size, and in undamaged condition);

• Return requests without valid unboxing and defect verification videos;

• Perishable goods (e.g., food, flowers, or plants);

• Personalized or custom products;

• Personal care items;

• Hazardous materials, liquids, gases, or flammable products;

• Sale items (if applicable) and gift cards.

4. EXCHANGES

The Seller does not offer an exchange service for items ordered through our website.

If you received a defective, wrong size, or incorrect product, please follow our return procedure with the required video evidence to receive a refund and place a new order for your desired item.

5. REFUNDS

We will notify you as soon as the Seller has received and inspected the returned item.

We will inform you whether your refund request has been approved or denied by the Seller.

If the Seller approves your refund, the amount paid for the returned item(s) will automatically be credited back to the same account linked to your original payment method.

Please note that the processing of refunds by banks and payment providers is subject to their own timeframes, which we have no control over.

If you have any questions, feel free to contact us at info@lumerahome.com.